I keep coming back to this: The chat interface for AI is... kind of awful.
I know, I know - it got us here. ChatGPT’s chat interface introduced millions of people to AI’s potential. I’m genuinely grateful it exists.
But it’s slow. Typing is low-bandwidth. It forces us to learn yet another interface. And if getting value from AI requires a login screen, I think we’ve already missed the point.
The real AI-powered organizations of the future aren’t going to have their teams living inside a chat window. Instead, digital staffers will interact with us the same way our human teammates do.
If your team uses Slack or Teams, your AI should be there. If you work through video calls, your AI should join them. If you need to talk things through verbally, your AI should speak back.
This is about meeting people where they already are - not asking them to go somewhere new.
Most teams still ask, “How many people logged into our AI tool?” I’m much more interested in, “How many people got value without having to think about the tool at all?”
The best AI just slips into existing workflows. It feels like working with another team member, not operating another system.
That’s where we’re headed. And honestly, it can’t come fast enough.